Sound Speech Yeppoon is committed to protecting the privacy of personal information we collect and hold about individuals. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and Speech Pathology Australia’s Code of Ethics.

Our full Privacy Policy (available here) explains how Sound Speech Yeppoon manages the personal information we collect, use and disclose.

Our cancellation policy reflects the time set aside for each appointment. Due to the individualised nature of our services it is unlikely that a cancelled session timeslot will be able to be filled by another client at short notice.  

• Sessions cancelled or non-attended with less than 48 hours’ notice will be charged at 100% of the regular session fee. 

• Exceptional circumstances are considered on a case-by-case basis by the Sound Speech Director. 

• Please note that requests to change from face-to-face clinic-based to telehealth will be considered on a case-by-case basis and may require greater than 48 hours’ notice to allow for the session planning associated with this change of delivery method.

• Our business hours are 9am to 5pm Monday to Friday, cancellation notifications outside of these hours will be regarded as being received 9am the next business day.

Please stay home if you are unwell & contact us to cancel, reschedule or consider asking to switch to a telehealth session.

• We follow the Time Out guidelines as per the Public Health Regulation Act 2018 for the protection of both staff and all of our clients from the spread of infectious conditions.  

• If you or your child arrives ill, you will be asked to leave and full charges for the session timeslot will apply.

• Please note that requests to change sessions from face-to-face in-clinic to telehealth will be considered and may require >48hrs notice to allow for the session planning associated with this change of delivery method.

Sound Speech Yeppoon attempts where possible to offer make-up sessions, as they are often in the client's best interest.

Make-up sessions are offered at the discretion of the Director where possible within the clinician’s schedule and may not be offered when there is a violation of the cancellation policy.

Regular attendance is deemed essential to progress in most interventions.

• Sound Speech Yeppoon reserves the right to discontinue services if appointments are regularly rescheduled, cancelled or non-attended.

• Your attendance rate is not affected by public holidays or cancellations by your clinician.

• If you have a regular time slot and plan on discontinuing services for any reason, you must give us one weeks' notice.

• Likewise, we must also give you at least one weeks’ notice if sessions will be discontinued for any breach of policy or other reason.

Please talk to us, if we are not doing something well, we would appreciate the chance to learn and improve.

• You may wish to complete a feedback form here.

• Alternatively you can contact us on 0494 123 576, admin@soundspeechcq.com.au or see us in the clinic at 7 James Street Yeppoon.

• If you wish to take your complaint further & you are an NDIS participant you can contact the NDIS commission on 1800 035 544 or at www.ndiscommission.gov.au .

• Payment terms update coming in 2025.

• Sound Speech Yeppoon requires payment within seven (7) days of the invoice being sent out. Outstanding invoices are required to be paid prior to further services being provided.

• If you are experiencing financial hardship and are unable to pay your invoice in full, please contact us so we can discuss alternative payment arrangements.

• If after a period of time the invoice is still outstanding, Sound Speech Yeppoon reserves the right to engage a Debt Recovery agency.

Fees effective 01/01/2025:

• Most Speech Pathology Sessions - $225.

• Most AHA Session $100.

NDIS:

• Participants with NDIA Managed plans are not currently able to be accepted.

• NDIS Participants who are Self-Managed & Plan-Managed can utilise their NDIS funding.

Medicare:

• To access a Medicare rebate your GP may be able to refer you under a Team Care Arrangement (TCA).

• Under a TCA Medicare currently covers $60.35 of our Speech Pathology session fee for up to 5 Speech Pathology sessions (up to 10 sessions in some cases).

Private Health Funds:

• Private health funds may also provide a rebate depending on your level of cover and inclusions.

• Your paid invoices can be submitted to your health fund.

Current as of April 2025 and subject to change.